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Call Center Software Store

AG-Call-Center-Suite - 30 days free Trialversion for 5 Clients, incl. Powerdiale

AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound 2.4 by Grutzeck-Software GmbH $0.00
AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound

AG-Call-Center-Suite - 30 day Trialversion




AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound AG-Call-Center-Suite. - 30 days free Trialversion for 5 Clients Grutzeck-Software offers a modularly built solution for call-center and phone marketing. It is able to cover sections such as direct marketing or customer information systems. AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound functions: Supervisor-mode to plan projects, start agents and link agents with projects. single dial, immediately and set into a schedule register dialing (power dialing) automatically redialing.

 

Download AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound 2.4 (10 MB)

AutoSecretary 4.0 by Computer telephony via voice modems $150.00
AutoSecretary

State of the art electronic phone secretary




AutoSecretary Autosecretary is a software solution for handling incoming and outgoing phone calls based on AI voice processing feature. Whether you run a support line that offers different information, basing on user input or a telephone announcement broadcast service, Autosecretary is your choice! It can call your customers and give them different personalized sets of voice information. AutoSecretary Autosecretary is script driven, featuring easy to use script language.

 

Download AutoSecretary 4.0 (477.9 KB)

rapidHELP 2.1 by rapidHelp Software $0.00
AutoSecretary

Rapidhelp with rapidHELP Software by H&N




rapidHELP This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. rapidHELP Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop.

 

Download rapidHELP 2.1 (45 MB)

Request Tracker 3.1 by CyberNiche Software $149.00
Request Tracker

Track and manage customer requests

Request Tracker Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. Request Tracker If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

 

Download Request Tracker 3.1 (4.6 MB)

Easy-PC-Gate 1.0.1 by Images&Words - Bäuerle&Findeis GbR $75.00
Easy-PC-Gate

Easy Remote Control. No Installation required

Easy-PC-Gate Cheap and easy way of connecting pcs. Just download and start Easy-PC-Gate and enter the Security-PIN. Firewalls and Proxy-Servers do not cause any problems in the usage of Easy-PC-Gate. Easy-PC-Gate Feature list: Control over keyboard and mouse of the remote pc, access to the file system, sharing of clipboard, sending of key-combinations to the remote pc, logging of elapsed time per connection.

 

Download Easy-PC-Gate 1.0.1 (622.8 KB)

Dictation Buddy 2.1 by High Criteria, Inc. $32.95
Easy-PC-Gate

Audio recording system for phone or dictation

Dictation Buddy Dictation Buddy is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Dictation Buddy Main features: 1) Automatic sound activation 2) Automatic file save on phone hang-up 3) Imbedded text notes and bookmark facility.

 

Download Dictation Buddy 2.1 (809.5 KB)

LBE Desktop Helpdesk 4.0.152 by Leigh Business Enterprises Ltd. $180.00
LBE Desktop Helpdesk

Easy to use helpdesk softwa - sensibly priced

LBE Desktop Helpdesk Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. LBE Desktop Helpdesk Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

 

Download LBE Desktop Helpdesk 4.0.152 (4.3 MB)

DataTrack System 2.0.6479.3 by Magnoware Systems $349.99
DataTrack System

Quality service management software

DataTrack System The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. DataTrack System Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

 

Download DataTrack System 2.0.6479.3 (4.3 MB)

WhoCalls 1.7.0 by MAW Consulting $32.00
WhoCalls

CallerID detection and display

WhoCalls WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). WhoCalls If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess, Excel and Outlook are included.

 

Download WhoCalls 1.7.0 (1.3 MB)

Modem Spy 3.4.1 by SoftCab Inc $34.95
Modem Spy

Record telephone calls to MP3

Modem Spy Modem spy is handy utility for telephone calls recording. Features: 1) record phone calls. 2) record from microphone. 3) plays back recorded mesages via phone line. Modem Spy 4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information.

 

Download Modem Spy 3.4.1 (247.6 KB)

Voice Call 4.2 by NetPicker.net $35.00
Voice Call

An answering machine and telephone dialer

Voice Call Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Voice Call Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in the Cute Organizer database then callers name, photo and notes will be shown before you even pick up the phone.

 

Download Voice Call 4.2 (1.7 MB)

phulmonty 1.1.3 by PHULmonty $89.00
phulmonty

Order entry, Inventory control, sales mgmt

phulmonty phulmonty

 

Download phulmonty 1.1.3 (13.3 MB)

iReferent Light 3.02 by Sitex Ltd. $20.00
iReferent Light

Easy-to-use Contact Manager

iReferent Light Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. iReferent Light You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.

 

Download iReferent Light 3.02 (1.4 MB)

Phone Call Recorder 3.5.1 by Sound Recording Solutions Inc $34.95
Phone Call Recorder

Telephone conversation recording software

Phone Call Recorder This program taps telephone conversations as well as Caller ID information. Records are stored as regular WAV files. There is a convenient Caller ID popup window, so you will know who is calling you before you pick up the call. Phone Call Recorder An answering machine mode will turn the program into a powerful and easy-to-use telephone assistant.

 

Download Phone Call Recorder 3.5.1 (337 KB)

StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.2.4 by StromaSoft Ltd $199.00
StromaSoft CRM Customer Service Helpdesk - Outlook Edition

StromaSoft CRM customer service helpdesk

StromaSoft CRM Customer Service Helpdesk - Outlook Edition StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. StromaSoft CRM Customer Service Helpdesk - Outlook Edition In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.

 

Download StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.2.4 (12.3 MB)

Digital PhoneBook 2003 by Techra Software $20.00
Digital PhoneBook

Simple Contact Management Software

Digital PhoneBook A very simple, fast, friendly contact management phone book software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browser integration. Digital PhoneBook Allows importing including Outlook Express and Comma/Tab delimited files. Highly customizable viewing options. PlugIn ability. Allows font size setting for accessibility. Options to add/remove icon from system tray/desktop/start menu.

 

Download Digital PhoneBook 2003 (2.3 MB)

4Sales CRM 2.8 by Terrasoft CRM Software $199.00
Digital PhoneBook

CRM software for small and mid-size business

4Sales CRM 4Sales CRM is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. 4Sales CRM It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.

 

Download 4Sales CRM 2.8 (9.9 MB)

Terrasoft CRM 2.8 by Terrasoft CRM Software $299.00
Digital PhoneBook

CRM software for small and mid-size business

Terrasoft CRM Terrasoft CRM is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.

 

Download Terrasoft CRM 2.8 (9.9 MB)

Terrasoft Call Center 2.8 by Terrasoft CRM Software $2490.00
Digital PhoneBook

Call Center Server module for Terrasoft CRM

Terrasoft Call Center Terrasoft Call Center

 

Download Terrasoft Call Center 2.8 (9.9 MB)

Terrasoft CRM 2.88 by Terrasoft $299.00
Digital PhoneBook

CRM software for mid-size business

Terrasoft CRM Terrasoft CRM is developed specially for mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.

 

Download Terrasoft CRM 2.88 (12.2 MB)

Advanced Call Center 5.7 by Pingram Marketing $39.95
Advanced Call Center

Computer answering machine

Advanced Call Center An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.

 

Download Advanced Call Center 5.7 (2.2 MB)

Easy-CSS 1.01 by kosmos BOS $99.00
Easy-CSS

For Easy Customer Service and Support

Easy-CSS For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. Easy-CSS An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

 

Download Easy-CSS 1.01 (9.2 MB)

AverageTime 1.0 by NightEffect $0.00
AverageTime

Average together a series of HH:MM times

AverageTime AverageTime is a quick and simple application that will average together a series of times, entered as HH:MM. Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues. AverageTime (Freeware.

 

Download AverageTime 1.0 (14 KB)

Auto Dialer Pro3 3.7 by autodialer.org $53.00
Auto Dialer Pro3

Automatic call center for businesses surveys

Auto Dialer Pro3 Auto Dialer Pro3

 

Download Auto Dialer Pro3 3.7 (2.4 MB)

DEKSI KM 1.0 by DEK Software International $0.00
DEKSI KM

A feature rich Knowledge Management System

DEKSI KM DEKSI Knowledge Management is an advanced, powerful and feature rich Enterprise Knowledge Management system. DEKSI KM It consists of two modules: Enterprise Knowledge Management Knowledge Search (Keyword and Context) Enterprise Knowledge Management Module: The Knowledge Management module consists of four options: Knowledge Management Topics, Post your Ideas, Bulletin Board, Learning Experience.

 

Download DEKSI KM 1.0 (12.4 MB)

 


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