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Call Center Software Store
AG-Call-Center-Suite - 30 days free Trialversion for 5 Clients, incl. Powerdiale
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| AutoSecretary 4.0 by Computer telephony via voice modems |
$150.00 |
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State of the art electronic phone secretary
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AutoSecretary
Autosecretary is a software solution for handling incoming and outgoing phone calls based on AI voice processing feature. Whether you run a support line that offers different information, basing on user input or a telephone announcement broadcast service, Autosecretary is your choice! It can call your customers and give them different personalized sets of voice information.
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AutoSecretary
Autosecretary is script driven, featuring easy to use script language.
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Download AutoSecretary 4.0 (477.9 KB)
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| rapidHELP 2.1 by rapidHelp Software |
$0.00 |
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Rapidhelp with rapidHELP Software by H&N
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rapidHELP
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
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rapidHELP
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop.
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Download rapidHELP 2.1 (45 MB)
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| Request Tracker 3.1 by CyberNiche Software |
$149.00 |
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Track and manage customer requests
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Request Tracker
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them.
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Request Tracker
If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
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Download Request Tracker 3.1 (4.6 MB)
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| Easy-PC-Gate 1.0.1 by Images&Words - Bäuerle&Findeis GbR |
$75.00 |
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Easy Remote Control. No Installation required
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Easy-PC-Gate
Cheap and easy way of connecting pcs. Just download and start Easy-PC-Gate and enter the Security-PIN. Firewalls and Proxy-Servers do not cause any problems in the usage of Easy-PC-Gate.
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Easy-PC-Gate
Feature list: Control over keyboard and mouse of the remote pc, access to the file system, sharing of clipboard, sending of key-combinations to the remote pc, logging of elapsed time per connection.
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Download Easy-PC-Gate 1.0.1 (622.8 KB)
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| Dictation Buddy 2.1 by High Criteria, Inc. |
$32.95 |
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Audio recording system for phone or dictation
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Dictation Buddy
Dictation Buddy is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities.
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Dictation Buddy
Main features:
1) Automatic sound activation
2) Automatic file save on phone hang-up
3) Imbedded text notes and bookmark facility.
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Download Dictation Buddy 2.1 (809.5 KB)
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| LBE Desktop Helpdesk 4.0.152 by Leigh Business Enterprises Ltd. |
$180.00 |
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Easy to use helpdesk softwa - sensibly priced
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LBE Desktop Helpdesk
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed.
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LBE Desktop Helpdesk
Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
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Download LBE Desktop Helpdesk 4.0.152 (4.3 MB)
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| DataTrack System 2.0.6479.3 by Magnoware Systems |
$349.99 |
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Quality service management software
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DataTrack System
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
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DataTrack System
Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
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Download DataTrack System 2.0.6479.3 (4.3 MB)
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| WhoCalls 1.7.0 by MAW Consulting |
$32.00 |
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CallerID detection and display
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WhoCalls
WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted).
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WhoCalls
If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess, Excel and Outlook are included.
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Download WhoCalls 1.7.0 (1.3 MB)
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| Modem Spy 3.4.1 by SoftCab Inc |
$34.95 |
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Record telephone calls to MP3
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Modem Spy
Modem spy is handy utility for telephone calls recording. Features: 1) record phone calls. 2) record from microphone. 3) plays back recorded mesages via phone line.
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Modem Spy
4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information.
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Download Modem Spy 3.4.1 (247.6 KB)
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| Voice Call 4.2 by NetPicker.net |
$35.00 |
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An answering machine and telephone dialer
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Voice Call
Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause.
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Voice Call
Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in the Cute Organizer database then callers name, photo and notes will be shown before you even pick up the phone.
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Download Voice Call 4.2 (1.7 MB)
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| iReferent Light 3.02 by Sitex Ltd. |
$20.00 |
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Easy-to-use Contact Manager
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iReferent Light
Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields.
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iReferent Light
You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.
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Download iReferent Light 3.02 (1.4 MB)
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| Phone Call Recorder 3.5.1 by Sound Recording Solutions Inc |
$34.95 |
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Telephone conversation recording software
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Phone Call Recorder
This program taps telephone conversations as well as Caller ID information. Records are stored as regular WAV files. There is a convenient Caller ID popup window, so you will know who is calling you before you pick up the call.
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Phone Call Recorder
An answering machine mode will turn the program into a powerful and easy-to-use telephone assistant.
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Download Phone Call Recorder 3.5.1 (337 KB)
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| Digital PhoneBook 2003 by Techra Software |
$20.00 |
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Simple Contact Management Software
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Digital PhoneBook
A very simple, fast, friendly contact management phone book software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browser integration.
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Digital PhoneBook
Allows importing including Outlook Express and Comma/Tab delimited files. Highly customizable viewing options. PlugIn ability. Allows font size setting for accessibility. Options to add/remove icon from system tray/desktop/start menu.
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Download Digital PhoneBook 2003 (2.3 MB)
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| 4Sales CRM 2.8 by Terrasoft CRM Software |
$199.00 |
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CRM software for small and mid-size business
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4Sales CRM
4Sales CRM is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation.
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4Sales CRM
It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.
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Download 4Sales CRM 2.8 (9.9 MB)
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| Terrasoft CRM 2.8 by Terrasoft CRM Software |
$299.00 |
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CRM software for small and mid-size business
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Terrasoft CRM
Terrasoft CRM is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries.
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Terrasoft CRM
Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.
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Download Terrasoft CRM 2.8 (9.9 MB)
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| Terrasoft CRM 2.88 by Terrasoft |
$299.00 |
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CRM software for mid-size business
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Terrasoft CRM
Terrasoft CRM is developed specially for mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries.
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Terrasoft CRM
Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.
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Download Terrasoft CRM 2.88 (12.2 MB)
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| Advanced Call Center 5.7 by Pingram Marketing |
$39.95 |
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Computer answering machine
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Advanced Call Center
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.
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Advanced Call Center
ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.
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Download Advanced Call Center 5.7 (2.2 MB)
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| Easy-CSS 1.01 by kosmos BOS |
$99.00 |
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For Easy Customer Service and Support
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Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians.
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Easy-CSS
An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.
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Download Easy-CSS 1.01 (9.2 MB)
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| AverageTime 1.0 by NightEffect |
$0.00 |
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Average together a series of HH:MM times
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AverageTime
AverageTime is a quick and simple application that will average together a series of times, entered as HH:MM. Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues.
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AverageTime
(Freeware.
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Download AverageTime 1.0 (14 KB)
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| DEKSI KM 1.0 by DEK Software International |
$0.00 |
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A feature rich Knowledge Management System
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DEKSI KM
DEKSI Knowledge Management is an advanced, powerful and feature rich Enterprise Knowledge Management system.
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DEKSI KM
It consists of two modules:
Enterprise Knowledge Management
Knowledge Search (Keyword and Context)
Enterprise Knowledge Management Module:
The Knowledge Management module consists of four options:
Knowledge Management Topics,
Post your Ideas,
Bulletin Board,
Learning Experience.
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Download DEKSI KM 1.0 (12.4 MB)
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