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Help Desk System Software Store

Records tech support problems and solutions and lets you retrieve them quickly

Responsive Knowledgebase 1.01 by Responsive Software $49.00
Responsive Knowledgebase

Tech Support Knowledgebase Application




Responsive Knowledgebase Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. Responsive Knowledgebase When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

 

Download Responsive Knowledgebase 1.01 (437 KB)

Akeni Help Desk Assistant Enterprise IM 1.0 by Akeni $799.00
Akeni Help Desk Assistant Enterprise IM

Akeni Help Desk Assistant Akeni Enterprise IM




Akeni Help Desk Assistant Enterprise IM Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Akeni Help Desk Assistant Enterprise IM Visitors just need to click on the "live help" button to chat without having to install any software.

 

Download Akeni Help Desk Assistant Enterprise IM 1.0 (10.5 MB)

rapidHELP 2.1 by rapidHelp Software $0.00
Akeni Help Desk Assistant Enterprise IM

Rapidhelp with rapidHELP Software by H&N




rapidHELP This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. rapidHELP Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop.

 

Download rapidHELP 2.1 (45 MB)

Request Tracker 3.1 by CyberNiche Software $149.00
Request Tracker

Track and manage customer requests

Request Tracker Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. Request Tracker If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

 

Download Request Tracker 3.1 (4.6 MB)

ieSupportManager 1.50 by ieComputerSystems Ltd $1192.00
ieSupportManager

Help Desk - Support Desk Software System

ieSupportManager ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

 

Download ieSupportManager 1.50 (14 MB)

BridgeTrak Help Desk Software 7.0 Build 150 by Kemma Software $995.00
BridgeTrak Help Desk Software

Comprehensive help desk software

BridgeTrak Help Desk Software Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, reports, queries, etc. BridgeTrak Help Desk Software Modules available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.

 

Download BridgeTrak Help Desk Software 7.0 Build 150 (52.8 MB)

LBE Desktop Helpdesk 4.0.152 by Leigh Business Enterprises Ltd. $180.00
LBE Desktop Helpdesk

Easy to use helpdesk softwa - sensibly priced

LBE Desktop Helpdesk Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. LBE Desktop Helpdesk Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

 

Download LBE Desktop Helpdesk 4.0.152 (4.3 MB)

LBE Web Helpdesk 4.0.104 by Leigh Business Enterprises Ltd. $180.00
LBE Web Helpdesk

Helpdesk software operated from a web browser

LBE Web Helpdesk Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. LBE Web Helpdesk It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.

 

Download LBE Web Helpdesk 4.0.104 (3.1 MB)

QUAD Help Desk Pro Edition 2006 2006 by Dennis Baggott and Sons $299.00
QUAD Help Desk Pro Edition 2006

QUAD Help Desk Pro 2006 Simple and Effective

QUAD Help Desk Pro Edition 2006 QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. QUAD Help Desk Pro Edition 2006 User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.

 

Download QUAD Help Desk Pro Edition 2006 2006 (7.1 MB)

DataTrack System 2.0.6479.3 by Magnoware Systems $349.99
DataTrack System

Quality service management software

DataTrack System The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. DataTrack System Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

 

Download DataTrack System 2.0.6479.3 (4.3 MB)

Network Management Suite 5.7 by M.I.S.Helpers $399.00
Network Management Suite

Monitor servers and inventory workstations

Network Management Suite Complete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. Network Management Suite The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report.

 

Download Network Management Suite 5.7 (4.5 MB)

NewWayService 2.19 by OroLogic Inc. $192.00
Network Management Suite

Service management software

NewWayService NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way. NewWayService NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more. NewWayService 2 is incontestably the top solution for all organizations who care about the quality of their service.

 

Download NewWayService 2.19 (20.8 MB)

StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.2.4 by StromaSoft Ltd $199.00
StromaSoft CRM Customer Service Helpdesk - Outlook Edition

StromaSoft CRM customer service helpdesk

StromaSoft CRM Customer Service Helpdesk - Outlook Edition StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. StromaSoft CRM Customer Service Helpdesk - Outlook Edition In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.

 

Download StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.2.4 (12.3 MB)

VersaSRS Help Desk 3.2.2 by VersaDev $0.00
StromaSoft CRM Customer Service Helpdesk - Outlook Edition

100% Browser Based Help Desk System

VersaSRS Help Desk versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. VersaSRS Help Desk Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.

 

Download VersaSRS Help Desk 3.2.2 (19 MB)

VueChat Customer Service 1.5 by VueCam $19.00
VueChat Customer Service

Customer Service software with video and VoIP

VueChat Customer Service VueChat enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

 

Download VueChat Customer Service 1.5 (3.3 MB)

Diskeeper Professional 8.0 by Executive Software $0.00
VueChat Customer Service

Set It and Forget It Disk Defragmenter

Diskeeper Professional Diskeeper 8.0 Professional Edition. Diskeeper improves your users' efficiency and productivity by keeping their computers running as fast and stable as new, with virtually no administration. Diskeeper Professional System administrators who implement Diskeeper consistently see a drop in help desk calls, administrative time and workstation replacement costs. Your users' problems become your problems. Install Diskeeper on your entire network.

 

Download Diskeeper Professional 8.0 (1.1 MB)

Easy-CSS 1.01 by kosmos BOS $99.00
Easy-CSS

For Easy Customer Service and Support

Easy-CSS For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. Easy-CSS An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

 

Download Easy-CSS 1.01 (9.2 MB)

 


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